As a member of the TECH-NET Professional program we agree to:
- Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.
- Offer customers a price estimate for work to be performed.
- Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
- Make every effort to keep the customer informed about appointments and completion deadlines.
- Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
- Furnish or post copies of any warranties covering parts or service. Use quality Advance Auto Parts auto parts, guaranteed coast to coast.
- Provide and honor Advance Auto Parts manufacturer warranties.
- Exercise reasonable care for the customer's property while it is being serviced.
- Make every effort to fix the customer's vehicle right the "first time".
- Maintain a system for fair settlement of customer's complaints.
- Cooperate with established consumer complaint mediation activities.
- Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
I have know Rick Allen and his team since the 1988 and he has been providing continuous expert service and advice ever since that time. Rick and Mike are the two most honest and knowledgeable car repair men in the world.
Just wanted to let you know you guys are the best. You do very good work. You have a clean neat shop. You treat us all like family. Even on rough days you keep on smiling. There's not a better place anywhere to get your car fixed. ANYWAY I WANT YOU ALL TO HAVE THE BEST OF DAYS THIS COMING YEAR 2018!